We like to build a relationship with our clients and understand the key things about their business and what systems are critical. From a practical point of view we also like to have one site contact that all requests, where ever practical, for assistance are channelled through. This allows communication to be better managed and reduces any issues around costs.
More specifically we provide the appropriate mix of the following:

We assign a Primary and a Secondary technician who are the most familiar with your site.
This reduces time “re-learning” your site when an issue arises and provides continuity in support.
It allows a real relationship and understanding to develop between the engineer and the client.

For support you can call us on 0800 894 108, or you can email us at support@trinsys.co.nz.

All issues are logged in our Job Centre and will be dealt with by our Office Based Engineer(s) remotely where possible to save time and money, or escalated as appropriate.

You are also welcome to call the engineer you normally deal with on their cell phone, but please be aware that if they are on another customers site they will not answer their cell phone, so that's why contacting the office is your best option.

This is NOT a Help Desk role, this is a fully qualified engineering role and our staff in this role have a high level of knowledge and can offer real value and depth of skills for solving issues.

We have a database of site details in place for our customers so that our Office Based Engineers are able to quickly familiarise themselves with your site and offer remote support on any issues.

Our sites are built and maintained to a high standard that is based on a common "recipe" and this allows quicker understanding of any issues and the resolution of them

Our support agreements are designed to be a guard rail at the top of the cliff, rather than an ambulance at the bottom.

We use software that proactively manages the site and reports issues to us in real time.

Each agreement is unique to the client and are designed to best suit that business.

Amongst our staff we have a breadth and depth of skills and experience to complement those of the Engineers assigned to your site.

With this, we also know when we don't have the skills to provide the best outcome and are prepared to tell you this. In most cases we know people within the industry who will know the solution and we will happily introduce them as part of acting in your best interests.

We can supply all of your hardware and software needs through relationships we have with a wide range of class leading suppliers.

For most of the businesses we service we also provide the advice and the supply of hardware and software, based on our experience of what does the job and offers good value.

Quotes are provided and we stand behind the equipment that we recommend.